Refund policy

Last updated: August 6, 2026

We keep this simple and honest. Eligible orders are covered by the protection period shown on each product page (default 30 days where applicable).

When you can get a refund

• The service fails to activate as described.
• The service stops working within the protection window and we can't replace or re-fulfill it.
• We can't deliver what was promised.

How refunds work

Refunds are issued via your TRUE balance or, where applicable, via crypto refund to a wallet address you provide. Refunded amounts are recorded in your ledger so you can always see the full history.

When refunds don't apply

• After the protection window closes.
• If the issue is caused by the provider changing their own terms.
• If the service was misused.