Warranty & protection
We want the protection we offer to be boring and clear — not marketing.
What's covered
Eligible orders are covered by a protection period shown on each product page (default 30 days where applicable). If the service fails to work as described within that window — for example, it doesn't activate, stops working, or isn't what was promised — we make it right. Depending on the situation and the product's policy, that means a replacement, re-fulfillment, balance credit, or refund.
What's not covered
Protection doesn't cover misuse of the service, changes the provider makes to their own terms, or issues that arise after the protection window closes. We don't offer lifetime guarantees — because we can't honestly promise what we can't control.
How to get help
The fastest way is from the order itself. Every order has a “Get help with this purchase” button that opens a support request with the order already attached. You can also open a ticket from your dashboard, or use the contact page.
The remaining protection time is shown on eligible orders and subscriptions so you always know where you stand.
Read the full policy