Protection policy

Last updated: August 6, 2026

Our protection period is a promise we can keep. It covers eligible orders against failure of the service as described.

What protection means

Each product page shows a protection window (default 30 days where applicable). Within that window, if the service fails, we will — at our discretion and according to the product's policy — replace it, re-fulfill it, credit your balance, or refund you.

How to claim

Open the order and use “Get help with this purchase”, or open a ticket from your dashboard. The remaining protection time is shown on eligible orders.

Limits

Protection doesn't cover provider-side changes, misuse, or issues arising after the window closes. Some products may have different windows or terms, which are always shown on the product page before you pay.